Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Holly Yashi jewelry?
We specialize in niobium, a lightweight and hypoallergenic metal that we color through an architectural process called anodizing. We also use sterling silver, gold-fill, and high-quality gemstones.
How should I care for my jewelry?
To maintain the brilliance of your pieces, clean them with a soft cloth and mild soap. Avoid harsh chemicals, perfumes, and ultrasonic cleaners, especially on our colored niobium designs.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, you may return your items within 30 days of purchase for a full refund or exchange, provided they are in original condition.
Do you offer international shipping?
Yes, we ship our handcrafted designs worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
Is your jewelry safe for sensitive ears?
Absolutely. Niobium is a nickel-free, inert metal that is highly recommended for individuals with metal sensitivities or allergies.
Can I get my Holly Yashi jewelry repaired?
We take pride in our craftsmanship. If your jewelry needs repair due to a manufacturing defect or general wear, please contact our customer service team to initiate a repair request.